Search & Organization Problems
Common issues and solutions
Can't Find My Transcription
Check All Files Tab
Click "All Files" in sidebar to see all transcriptions across all folders.
Search by Name
Use the search bar at the top to search for the filename.
Check Status Filter
Ensure you don't have status filters applied (Completed/Processing/Failed buttons).
Sort by Date
Click "Date" column header to sort by newest first. Your transcription may be on page 2+.
Search Not Returning Results
Check Search Scope
Search looks in filename and transcription content. Ensure you're spelling the keyword correctly.
Try Partial Word
Search for part of the word: "meeti" instead of "meeting"
Use Tags
If you tagged transcriptions, click tags in the sidebar to filter.
Clear All Filters
Remove any applied filters (folders, tags, status) and search again.
Can't Move to Folder
Create Folder First
Go to Files â "+ New Folder" â Enter name â Save
Move Transcription
Select transcription checkbox â "Move" button â Choose folder
Or Drag and Drop
Drag transcription row and drop onto folder name in sidebar.
Tags Not Saving
Wait for Save
After adding tag, wait 1-2 seconds for the save indicator before leaving the page.
Check Internet Connection
Tags require active connection to save. If offline, changes won't persist.
Refresh and Re-add
Refresh page and add tags again. If issue persists, report to support.
Accidentally Deleted Transcription
No Trash/Recycle Bin
Deleted transcriptions are permanently removed and cannot be recovered.
Re-upload File
If you still have the original audio file, upload it again.
Check Exported Backups
If you exported the transcription before deleting, you can import the text manually.
Tags
Related Articles
Organize with Folders
Create folders to organize your transcriptions and keep everything tidy and accessible.
Use Favorites to Save Important Files
Star your most important transcriptions for quick access anytime.
Search & Find Your Transcriptions
Quickly find any transcription using powerful search and filters.