Processing Stuck & Status Errors
Common issues and solutions
Status: PENDING (Not Starting)
Possible Cause: Upload Incomplete
The file may not have finished uploading. Check your internet connection and look for upload progress.
Solution 1: Wait for Queue
During peak hours, FREE plan transcriptions may wait in queue. PRO and BUSINESS plans have priority.
Solution 2: Refresh Page
Refresh the page (Cmd/Ctrl + R) to check if status updated. Real-time updates work best in modern browsers.
Solution 3: Cancel and Retry
If stuck for >5 minutes, click the transcription → Cancel → Upload again.
Status: PROCESSING (Taking Too Long)
Normal Processing Time
~1/10th of audio duration (e.g., 60-minute audio = ~6 minutes to process). Large files take longer.
Speaker Diarization Adds Time
If you enabled Speaker Diarization, add ~50% more time for AI to identify speakers.
Check Progress Percentage
Look at the progress bar. If it's moving (even slowly), processing is working normally.
If Stuck at Same % for >10 Minutes
Contact support with the transcription ID. There may be an issue with the processing worker.
Status: FAILED
Common Causes
Corrupted audio file, unsupported codec, file too long, or temporary server issue.
Solution 1: Check Error Message
Click the failed transcription to see the specific error message, then search this page for that error.
Solution 2: Re-encode Audio
Convert your file to MP3 format using a tool like FFmpeg or Audacity, then re-upload.
Solution 3: Retry Upload
Click "Retry" on the failed transcription, or re-upload the file from scratch.
If Issue Persists
Contact support with the transcription ID and error message for investigation.
Error: "Transcription record not found"
Solution: Re-upload Your File
The original upload was not saved properly. Upload the audio file again.
Prevention
Ensure stable internet connection during upload. Don't close browser until upload completes.
Real-Time Updates Not Working
Cause: Browser or Network Issue
Real-time updates use Server-Sent Events (SSE). Firewalls or old browsers may block them.
Solution 1: Manual Refresh
Refresh the page periodically to check progress manually.
Solution 2: Check Browser Console
Press F12 → Console tab. Look for errors like "EventSource failed" or "Connection refused".
Solution 3: Disable VPN/Proxy
Some VPNs or corporate firewalls block SSE connections. Try disabling temporarily.