Upload Errors & File Issues
Common issues and solutions
Error: "File size exceeds plan limit"
Check Plan Limits
FREE: 50 MB max | PRO: 2 GB max | BUSINESS: 5 GB max
Solution 1: Compress Your Audio
Use tools like Audacity or online converters to reduce file size without losing quality. Convert to MP3 at 128kbps for optimal compression.
Solution 2: Split Large Files
Divide your recording into smaller segments and upload them separately. Each segment will be transcribed individually.
Solution 3: Upgrade Your Plan
PRO plan supports files up to 2 GB. BUSINESS plan supports up to 5 GB.
Error: "Storage limit exceeded"
Check Current Storage
Go to Account → Usage to see your current storage usage (FREE: 150 MB | PRO: 100 GB | BUSINESS: 1 TB)
Solution 1: Delete Old Transcriptions
Remove transcriptions you no longer need to free up space. Go to Files, select transcriptions, and click Delete.
Solution 2: Export and Archive
Export important transcriptions to your computer, then delete them from the platform to reclaim storage.
Solution 3: Upgrade Your Plan
PRO plan provides 100 GB. BUSINESS plan provides 1 TB of storage.
Error: "Daily transcription limit reached"
Daily Limits by Plan
FREE: 3 transcriptions/day | PRO: 20 transcriptions/day | BUSINESS: Unlimited
Solution 1: Wait for Reset
Daily limits reset at midnight (00:00) in your timezone. Check Account → Usage to see your current count.
Solution 2: Upgrade to PRO
PRO plan allows 20 transcriptions per day. BUSINESS plan has no daily limits.
Unsupported File Format
Supported Formats
Audio: MP3, WAV, M4A, AAC, FLAC, OGG | Video: MP4, MOV, AVI, MKV, WEBM
Convert Your File
Use a free converter like FFmpeg, Audacity, or online tools to convert your file to a supported format (MP3 recommended).
Upload Stuck or Frozen
Check Internet Connection
Ensure you have a stable internet connection. Large files require consistent connectivity.
Refresh and Retry
Cancel the upload, refresh the page (Cmd/Ctrl + R), and try uploading again.
Try a Different Browser
If the issue persists, try Chrome, Firefox, or Safari. Clear browser cache if needed.
Upload During Off-Peak Hours
Large uploads work better with stable connections. Try uploading during times with less network congestion.