Login & Authentication Problems
Common issues and solutions
Error: "Invalid credentials"
Check Email Address
Ensure you're using the correct email. Check for typos and extra spaces.
Check Password
Passwords are case-sensitive. Verify Caps Lock is off.
Reset Password
Click "Forgot password?" on the login page to receive a reset link via email.
Check Your Email Method
If you signed up with Google/Microsoft, click the respective button instead of using email/password.
Password Reset Email Not Arriving
Check Spam Folder
Password reset emails may be filtered. Check Spam/Junk folders in your email.
Wait 5-10 Minutes
Email delivery can be delayed. Wait a few minutes before trying again.
Verify Email Address
Ensure you entered the email you used to sign up. Try your alternate emails.
Request New Reset Link
If >10 minutes passed, request a new reset link. Previous link may have expired.
Google/Microsoft Login Not Working
Enable Popups
OAuth login uses popups. Check if your browser is blocking popups for this site.
Clear Browser Cache
Old OAuth tokens may cause issues. Clear cache and cookies, then try again.
Try Incognito/Private Mode
Open an incognito/private window to rule out browser extension interference.
Check Account Permissions
Go to your Google/Microsoft account settings → Connected Apps → Revoke access → Re-authorize
2FA Code Not Working
Time Synchronization Issue
2FA codes are time-based. Ensure your phone's clock is set to automatic time.
Enter Code Quickly
2FA codes expire every 30 seconds. Enter the code immediately after it appears.
Try Next Code
Wait for the next code to generate (~30 seconds) and try that one instead.
Use Backup Code
If your authenticator app isn't working, use one of your backup codes saved during 2FA setup.
Lost Authenticator App?
Contact support with proof of account ownership (email verification) to disable 2FA.
Error: "User with this email already exists"
Account Already Created
You may have already registered. Try logging in with email/password or OAuth.
Check Login Method
If you originally signed up with Google/Microsoft, use that button instead of email/password.
Reset Password
If you forgot how you signed up, try "Forgot password?" to regain access.
Session Expired / Logged Out Unexpectedly
Normal Session Duration
Sessions last 7 days for security. You'll need to log in again after that.
Browser Privacy Settings
If using "Private Browsing" mode, sessions end when you close the browser.
Enable "Remember Me"
Check "Keep me logged in" when logging in to extend session duration.
Cookie Issues
Browser extensions or privacy settings may block cookies. Allow cookies for this domain.